Refund policy

We want you to be thrilled with your jewelry purchase! If you would like to return your purchase for any reason, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at chandler.catherine@gmail.com. Please ship jewelry back in its original packaging with insurance--DO NOT ship jewelry in a paper envelope, as it will be damaged en route. Please include all of your contact information inside of the package, along with the reason for your return.

You can always contact us for any return question at chandler.catherine@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We process all returns within 48 hours of receipt. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.